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CRM SoftwareThis is a discussion thread · 9 replies Hi, Anyone knows of a good CRM software platform. Ideally it would be totally online and can be remotely accessed from the net. I've been looking at a few solutions however they are quite complicated to use. I'm looking for something very simple and straightforward.This is ment to generate monthly reports both for LGA and player statistics. Any suggestions will be greatly appreciated. cheers Cyborg My suggestion is that you get it custom built, although this could be very costly, it would be your best option. Developing your own CRM would allow you to create reports that will help you in your specific business product. There are a number out there to use that are free as in beer and speech. One of the best known is SugarCRM (http://www.sugarcrm.com ). Sugar is a very comprehensive system with many plugins to extend the base functionality. A quick Google for "crm gpl" brings up a number of other choices though. Regs. Iain. Hi, we have a web-based Customer Portal Experience that targets this market niche. As Nathan suggested the ideal solution is a bespoke system as you retain full control and optimize your efforts on what you and your customers need. However this solution is not as costly as some of the Enterprise Hosted and Standalone solutions on the market. To Natahan's comment I would like to add that one of the real main benefits is that you can consolidate your information systems and provide a whole solution rather than a string of disconnected entities. Contact me or send me your contact details so we can discuss your requirements. We're also setting up an online demo which should be ready in the coming day or two and which I am happy to demonstrate. Meantime have a look at our website where you will also find additional information on our Product at http://www.wildgras.com Have a great day, Stefan I am not sure if custom built CRM would be the best solution...unless company has a big team of programmers and marketers on full time and they could work together on custom solution. However, I can recommend www.infusionsoft.com They have some iGaming companies on their system...it's all in one platform! Anonymous: Hi shaki,I think you are assuming that a bespoke solution is developed from scratch. This of course makes little sense for anybody. Infusionsoft however is an Email Marketing Tool and its CRM is geared to enhance the Email Marketing effectiveness. There are quite a few solutions our there and many try to focus on a niche market rather than compete on the full out CRM. I think a bespoke solution is right for a company that is unable to find an existing solution or is unable to extend an existing solution. If I wanted to add features to Infusionsoft - I would not know how to do that - they have an API but that only allows control and interchange of the existing features.... Bespoke does not have to be costly - I think the primary focus is to first assess the requirements - then perform research. Having a clear idea of what you need makes it easier to either find the right solution or inquire about a bespoke solution. Stefan sure, you need to know what are your needs...I just mentioned that out of box, infusionsoft is very good solution and I know there are some igaming companies using it...they provide much more than email makreting...there are different modules for affiliate thingy, bonuse codes/special offers...they are very pro-active in keeping platform updated and on improving it for all your marketing needs. However it depends if one has some particular needs from CRM.  Anonymous: Yes I saw their demo - does not provide too much detail though.I take it you/your company is using the software? Stefan Zoho is one good CRM tool which includes project management functionality. It empowers organizations with a complete customer relationship lifecycle management software for managing organization-wide sales, marketing, customer support & service and inventory management in a single business system. You can find more options here though if you wouldn't like zoho: http://www.timedoctor.com/blog/2011/02/02/43-project-management-software-alternatives Zoho also has a CRM analytics that helps you to visualize the sales pipeline, business performance, trends and schedule reports. empowers organizations with a complete customer relationship lifecycle management software for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. | Have a question? People are waiting to help. Interesting stuff |
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