Customer Support Agent

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We are looking for French, German and Spanish Support Agents.

Essential qualifications:

Native speakers, with the ability to translate from English to their native language.
Fluent in English, written and spoken.
Computer literate.
Polite and able to work in a team.
Able to work on a 24/7 schedule.
Residing in Malta or willing to relocate here.

Bonus qualifications:
Interest in and knowledge about the iGaming industry.
A university degree.
Previous experience in the sector.
Previous experience making out-bound calls.
The role entails communicating and assisting customers via e-mail and live chat in native language and English.

Phone assistance may also be required.

Salary: competitive plus health insurance
Willing to work in shifting hours.

If you are interested send us mesage!

Anonymous:

Madam, Sir,
I hereby apply for the position of French Support Agent.
As you will read from my CV, I graduated from the BTS (Brevet de Technicien Supérieur) in
1996. My studies were focused on sales management. At the same time I improved my skills in
foreign languages and especially English (I travelled many times in UK during college time
and USA when I graduated from Baccalauréat). As a flight attendant for Régional Airlines, I
used to retrain in English. I have learnt Spanish in school but didn't practice a lot.
Now that I'm applying for a new position, I want to broaden my scope, and become involved in
a new challenge.
My competences and skills make me confident in my suitability for the job. My abilities in
organisation, analysis, sales and public relations have made me succesful until now. I am
competent with most Microsoft computer programmes : Word, Excel and Powerpoint.
My motivation for this job is very important, giving me a chance to give my career a new
dimension.
I hope my application form will make you curious to meet me and discover how I could be
able to help you and work with your teams.
I would be happy to provide you with further infomation.
You can call me to find out if we can meet.
Yours faithfully,

Olivier SINZ
enc : curriculum vitae

Olivier SINZ

AREAS OF EXPERTISE
Customer management, prospection (customers & providers), sales proposal, negotiation,
establishing sale contracts.

EDUCATION
Brevet de Technicien Supérieur in Sales & CRM - Chamber of Commerce & Industry -
Toulouse (2 years higher education degree) - 1996
Studies in Economics, Business & Administration - Université Toulouse I - 1992 / 1994
Baccalauréat (A level) Majoring in Mathematics & Physics - Ecole des Pupilles de l'Air - 1991

PROFESSIONAL REFERS
Planning Coordinator - 2008 / 2009
DERICHEBOURG ATIS Aéronautique (on behalf of Airbus France Refurbishing A380,
Colomiers)
Storeman, Handling, Orders preparation - 2007 / 2008
LABINAL (on behalf of Airbus France A380 Rebuilt, Colomiers)
MAZERES Aviation, PRODEM, SOFRASTOCK (Airbus plant, Colomiers)
Driver - July 2007
FRANCE TELEVISION - Driving the Director of Production - Tour de France
Salesperson in charge of customer relations
2mR COURTAGE D'ASSURANCES (Insurance brokerage) - 2003 / 2006
OMNIUM Finance (Life insurance) - 2002
AXA Assurances (Insurance Agent) - 1997 / 1999
Flight Attendant - 2000 / 2001
REGIONAL Compagnie Aérienne Européenne (SAAB2000, Embraer 120 & 135/145)

ADDITIONAL INFORMATION
Good software knowledge:
MS Office (Excel, Project, Outlook, PowerPoint, Word), SAP, Arrow (Aeronautics)
Operating Systems: Windows (98 & XP), multimedia & hardware.
Languages :
English: spoken & written Spanish: basic knowledge French: native
Sports: Football (Soccer), Badminton, Swimming
Leisure: Poker & Sports betting (French Soccer League), Cooking & Movies
Clean driving license (cars & motorbikes)

Anonymous:

Hi ,

Hi there,

My name is Kais Labidi , I am actually French support agent for one of the leading online gambling companies in the world osiris trading based in South Africa working for Fortune Loung Group Fluent in English written and spoken dealing with queries chat,calls (outbound and inbound)and e-mails in both languages.

I am actually from Tunisia and if I am approved I am willing to relocate there.

I am working shifts 24 hours a day and very professional .

My e-mail is Email Removed" mce_href="mailto:Email Removed">Email Removed

Looking forward to your response

Regards

Kais

Anonymous:

Dear Sir/Madame,

I just came to the island to take an English course for a short time, but I really like and am very interested in working for a leading company in the sector.

I would send you my CV for your observation and study but I don't know where.

I Look forward to hearing from you.

Kind regards,

Rael Sáez

soyway:

Dear Sir/Madame,

I just came to the island to take an English course for a short time, but I really like and am very interested in working for a leading company in the sector.

I know you'll be interested in my CV.

I Look forward to hearing from you.

Kind regards,

Rael Sáez

Anonymous:

Hello,

My name is Nadine Provins and I would be interested in applying for the french support agent position.

I am actually working in Gibratar for 888.com as a french support agent.

I have been in that position since october but would like to move and work in malta.

My partner is also living and working there and this is raison why i need to relocate.

I absolutly adore my job but i would be more then happy too do it in a place where i love to live.

I am fluent in english and also speak basic spanich.

I look forward to your answer.

Kind regards,

Nadine Provins.

Anonymous:

Hello.I would like to ask you if you are still recruiting French speakers or not?

Please reply me directly at the following email address:

Email Removed">Email Removed

Thanks in advance

emymi:

Emilie BOTTOLLIER

D.O.B: 25.05 1984
Mobile: 00 30 6942479143
E-mail: Email Removed
Nationality: French (European passport)
,
Education :

o Real estate School, Sub'Tertiaire, Paris 12ème
o School living certificate STT (A-Levels, business, communication...), Sainte Marie, Meaux, France
o College diploma, Saint Joseph, Chateau Thierry, France
• Languages :
o French (mother tongue)
o Spanish (fluent)
o English (fluent)
o Greek (intermediate)
• IT Skills:
o Windows 98, 2000, XP, Microsoft Works 7, Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint), Microsoft Exchange/Outlook Linux, Ubuntu.

• Key Skills:

o Excellent communication and organizational skills
o Good understanding of online media and online research
o Creative writing skills and grammar
o Abilities to answer poker-related questions
o Ability to work within tight deadlines/meet targets

• Work experience :

Rent a car Kosmos, Pigados-Amigdalidi, 846 00 Mykonos-Greece
22/05/09 at 15/09/09
Commercial agent
Realizations:
o Delivering & collecting cars to the hotels
o Compiling contracts for clients
o Assisting the bookkeeper
Responsibilities:
o To evaluate the rates and conditions of the renting
o To answer the phone to take the reservations
o To register the credit cards and to make the account
o To fill in the contracts for the customers
Besedo Ltd., experts in support for online companies, Level 3, The Emporium, St. Louis Street, Msida, MSD 1421
MALTA
01/03/08 at 30/08/08
Moderator (fraud and abuse)
Realizations:
o To check the text of the announcements and put them in order
o To classify the advertisements and control the authenticity of the products
o To assist the customers to sell their products
Responsibilities:
o To detect the fraud and abuse to remove the advertisements
o Monitoring fake products or scams
o Verifying the product within a short timeframe and confirming its existence to the customer
Air Immobilier, 22 rue Franklin Roosevelt , La Ferte sous Jouarre, Seine et Marne, France
01/11/04 at 31/08/06
Real estate agent
Realizations:
o To evaluate the needs and possibilities of the customers who want to buy property
o To publish the property's details in a review
o To visit the property and to estimate its price and its market value
Responsibilities:
o To fill in the contract to conclude the deal
o To prepare the files for the bank, the notary, the town hall, etc....
o To organize an agenda, visits, and sells

• Hobbies:
o Play games (backgammon, poker, uno, cards)
o Travels and discoveries (Europe, Maghreb, South America)
o Violin and Alto
o Reading, theatre, cultural events, cooking, politic events
o Sports (football, walk, swimming...)

Anonymous:

Dear Madam, dear Sir

Being actively seeking of an bilingual customer service and sales advisors position which interrest me and correspond to my skills, I send you my C.V

I'm a french native, I joined the island of Malta in October 2009 to improve my English while joining a sector in full expention, as customer care agent.

I have an Higher national level BTEC in international trade and I have an understanding of customers acceptance procedures and practice thanks to my differents experiences detailed on my CV enclosed.

Available immediately, I remain entirely at your disposal and, shall wish to meet you to you detailler my motivations

Best regards,

Angele GOMIS

mellegomis:

Dear Madam, dear Sir
Being actively seeking of an bilingual customer service and sales advisors position which interrest me and correspond to my skills, please see below my C.V
I'm a french native, I joined the island of Malta in October 2009 to improve my English while joining a sector in full expention, as customer care agent.
I have an Higher national level BTEC in international trade and I have an understanding of customers acceptance procedures and practice thanks to my differents experiences detailed on my CV enclosed.
Available immediately, I remain entirely at your disposal and, shall wish to meet you to you detailler my motivations
For any question, please contact me at 99.01.25.26
Best regards,
Angele GOMIS
_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_

Angèle GOMIS
Sliema SLM 1379
Malta
99.01.25.26
Email Removed
Mother tongue: French (Also speak English)
Word, Excel, Web, LivePerson, Kayako, BackEnd, BackOffice
SKILLS
April to today
Customer support Agent
NG International (Neogames)-Malta
SRATCH CARDS
• Support in French (Phone, Mail, Chat
• Resolve players queries.
• Interaction with frauds department
• Help the Company with translation efforts
Dec 09 to April 10
Customer support Agent
Redbet Gaming Ltd - Malta
SPORT - POKER - CASINO
• Support in English (Phone, Mail, Chat)
• Resolve players queries.
• Interaction with frauds department
• Help the Company with translation efforts
Oct 2009 to December
Agent of sorting
BESODO - Malta
CONTENT MODERATOR
• To handle all incoming adverts and be ensure that mistakes are corrected or rejected.

SCHOOL TRAINING
2004 Higher National diploma BTEC (BTS)
In Internationl Trade - Toulon France.
Private college Nore Dame -
2002 High school diploma A Level
Commercial option -- La Seyne-sur-mer - France.
High School Beaussier
Software :
Word, Excel, Web, LivePerson, Kayako, BackEnd, BackOffice
OTHERS
2005 (4 months) Humanitarian Mission (Volunteer) Saine Aventur association
Senegal as part of the redevelopment of a primary school
Assemblage of plan and have factual operations (financing)
Interest for gastronomy, trips, sport.

Customer Support Agent

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