By Fraud

As the front line of a company, is there anything that Customer Support staff can do to watch out for fraud?

Cheers Iain, that helps a lot. I suppose it can't be easy to totally combat fraud over the internet due to the anonymity and speed of transactions however if all parties work together the situation can be helped.

Look at in this way:1. Gaming Company (GC) takes 100 bets on different account IDs with the same credit card (CC) - the GC will have safeguards in place with the Risk & Fraud team (RF) team to counteract this type of fraud. This sort of action will be flagged instantly as 'WTF'.2. 100...

Hi Iain,Thanks for your reply.Is it primarily up to the iGaming compnay, Payment service provider or the Software Vendor to look out for fraud. Who takes the responsibility?